In the B2B industry, you either have a stellar customer service department, or you’re out of the picture – simple as that. It might sound a bit harsh, but the reality is that the B2B market is a highly-competitive one, and customers want nothing less than amazing support and guidance form their favorite brands on a 24/basis.
Read More 5 Tips to Improve B2B Customer Support to Boost Satisfaction and Conversions
Hazel Raoult is the Marketing Manager at PRmention, a digital PR agency for SaaS and Tech Businesses.